Order Info


Order Issues

If you have any problems with your order PLEASE let us know so that we can correct it. We want to make sure our customers are always happy and we will always try our best to resolve any issues that may come up.

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).

Damages: If you receive a damaged item, contact us immediately at theurbanbeeco@gmail.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

 

Refunds and Exchanges

Due to the nature of our products, we cannot accept returns.

We will offer a replacement or a shop credit for certain circumstances. Please send us an email at theurbanbeeco@gmail.com with any concerns about your purchase.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Please note that The Urban Bee Company is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to The Urban Bee Company.